Shipping Instructions for Inclusions

Shipping Guidelines for Inclusions (ash, breastmilk, etc.):

At Healing Hearts Keepsakes we understand that your breastmilk and cremains are precious to you.  Therefore, we do not require that you submit them immediately when you place your order.  However, we ask that all inclusions be sent to us within 6 months of placing your order.  We place our order for the supplies needed for your jewelry after you place your order with us.  Therefore, the sooner you send us your inclusions, the sooner your keepsake will be back home with you.  If you cannot send them in 6 months' time, please send us an email to let us know, and we will continue to wait until you are ready.

General Instructions:

  1. Package Note: Include a note with your name, order number, and optionally, the name of your loved one/pet.
  2. Tracking: Always use trackable shipping and email the tracking information to with the subject "Tracking."
  3. Double Bagging: Encase your inclusions in two zip-lock bags for added security. If sending multiple inclusions, package each separately to prevent mixing. Breastmilk instructions below.
  4. Mail: Use a water-resistant padded envelope, like a USPS Priority bubble mailer, and send it priority mail.


    • Send frozen milk via Priority or Express to prevent spoilage. We accept older milk if initially frozen fresh and unspoiled. Any spoilage or loss from improper packaging is not our responsibility.

    Mail your inclusions via Priority Mail to:

    Healing Hearts Keepsakes, 2034 Columbia Blvd PMB 131, St. Helens, OR 97051

    If using Priority Express, use our business number: (503) 479-5597. Note: This number is strictly for shipping. Reach us via email for all other queries:

    You'll receive updates at every step of the process. It's our honor to handle your cherished inclusions, and we welcome any stories or photos of your loved ones.

    Inclusions per item (do not send more then instructed):

    Cremation Ash:

    • Rings & small pendants: 1/2 teaspoon
    • Larger Pendants: 1 teaspoon
    • Heart palm stones & flowers: 1 teaspoon

    Breastmilk (Must be FROZEN and sealed breastmilk bag must be additionally sealed in 2 separate bags, each inside the other.):

    • Rings & small pendants: 1/2 ounce
    • Larger Pendants: 1 ounce
    • Heart palm stones & flowers: 1 ounce

    Hair (light colors may appear translucent in finished product):

    • Rings & small pendants: 3-5 strands.
    • Larger Pendants: 5-10 strands.
    • Heart palm stones & flowers: 10-15 strands.

    Graveyard/Garden Dirt & Sand:

    • Rings & small pendants: 1/2 teaspoon
    • Larger Pendants: 1 teaspoon
    • Heart palm stones & flowers: 1 teaspoon

    Fabric: When sending fabric, please note if there is a specific
    area you would like to use on the fabric.

    • Rings & small pendants: 1 square inch
    • Larger pendants: 2 square inches.
    • Heart palm stones & flowers: 3 square inches.

    Dried Flower Pedals:

    • Rings & small pendants: 2-3 pedals
    • Larger Pendants:3-4 pedals
    • Heart palm stones & flowers: 6-10 pedals.

    For additional inclusions in your jewelry, please seek preapproval by emailing us at

    Turnaround Times:

    By ordering, you agree to our estimated processing times listed below, which begin once we receive the inclusions you’ve shipped, if any, (e.g., ash, breastmilk), and we have received the jewelry/settings needed to complete the order.  We do not keep a supply of gold & silver jewelry/settings at our location.  All must be specially ordered from the jewelry manufacturers and shipped to us before we can complete the order. Multiple items in one order will be shipped to the customer in one package when all items are completed and ready to be shipped. 

    • Artesian Gemstone Tribute Collection - Pre-made: 1-3 days.
    • Artesian Gemstone Tribute Collection - Custom made: 1 - 10 days.
    • Ash urn necklaces 1-10 days (5-15 with engraving).
    • Breastmilk & Cremation Jewelry Collections: 1-10 days.
    • Cremation Urns including Pet: 1-10 days (5-15 with engraving).
    • Fine Jewelry Keepsakes Collection: Engraved Memory & Pet Print: 5-15 days.
    • Fine Jewelry Keepsakes Collection: Not engraved 1-10 days.
    • Longer chain add-ons (any category): 1-10 days.


      • Timelines may adjust due to unexpected events. We're in touch with our suppliers and will keep you updated on any delays.
      • For special events, order well in advance.
      • Items with different processing times will ship together once all are ready.
      • No refunds or returns for production/shipping delays.
      • Ensure you follow shipping regulations, especially for cremation ash.

          Note: These timeline estimates are subject to change due to unforeseen circumstances.  For more detailed information on our turnaround times please visit our Shipping Policy.

          Unused Inclusions:

          All remaining inclusions, apart from breast milk, will be returned with the completed order. Any unused preserved breastmilk is kept for 90 days and then disposed of. 

          If you have any additional questions, please email us: