Shipping Policy

Ordering with Healing Hearts Keepsakes: Turnaround Times

By ordering, you agree to our estimated processing times listed below, which begin once we receive the inclusions you’ve shipped, if any, (e.g., ash, breastmilk), and we have received the jewelry/settings needed to complete the order.  We do not keep a supply of gold & silver jewelry/settings at our location.  All must be specially ordered from the jewelry manufacturers and shipped to us before we can complete the order. Multiple items in one order will be shipped to the customer in one package when all items are completed and ready to be shipped. 

  • Artesian Gemstone Tribute Collection - Pre-made: 1-3 days.
  • Artesian Gemstone Tribute Collection - Custom made: 1 - 10 days.
  • Ash urn necklaces 1-10 days (5-15 with engraving).
  • Breastmilk & Cremation Jewelry Collections: 1-10 days.
  • Cremation Urns including Pet: 1-10 days (5-15 with engraving).
  • Fine Jewelry Keepsakes Collection: Engraved Memory & Pet Print: 5-15 days.
  • Fine Jewelry Keepsakes Collection: Not engraved 1-10 days.
  • Longer chain add-ons (any category): 1-10 days.

    Important:

    • Timelines may adjust due to unexpected events. We're in touch with our suppliers and will keep you updated on any delays.
    • For special events, order well in advance.
    • Items with different processing times will ship together once all are ready.
    • No refunds or returns for production/shipping delays.
    • Ensure you follow shipping regulations, especially for cremation ash.

      HOW DO I SHIP MY INCLUSIONS?

      For inclusion shipping instructions including breastmilk and cremation ashes, visit Shipping Your Inclusions. 

      HOW MUCH DOES SHIPPING COST?

      Free USPS Standard shipping is available for orders over $250. To view your exact shipping fee, add items to the cart and enter your details at checkout. All shipments come with complimentary insurance for the item's value.

      WHAT COUNTRIES DO YOU ACCEPT ORDERS FROM?

      Currently, we ship only within the US. We're actively working to expand our reach and aim to offer global shipping soon.

      HOW LONG WILL IT TAKE TO RECEIVE AN ORDER?

      Delivery durations vary by item. Refer to the turnaround times at the start of this policy. 

      CAN I CHANGE MY ADDRESS OR SHIP TO MULTIPLE ADDRESSES?

      To modify your delivery address:

      1. Visit your order page.
      2. Click "Change Address" and complete the form.
      3. Save and then email us about the update.

      If you can't edit the address, your order may already be shipped. We can't alter addresses on our side and can only ship to the one provided. For multiple delivery locations, place separate orders.

      DO YOU OFFER DELIVERY TO PO BOXES OR MILITARY APO/FPO ADDRESSES?

      We ship to PO Boxes but not to Military APO/FPO addresses.

      WILL I BE CHARGED VAT TAXES?

      Currently, as we ship only within the US, VAT doesn't apply. Once we offer international shipping, items will be sent DDU (Delivered Duty Unpaid) without VAT charges. Any taxes, duties, or customs fees will be borne by the recipient. For specific customs information, check with your local customs office once we expand our shipping.

      DO YOU RETURN UNUSED INCLUSIONS:

      All remaining inclusions, apart from breastmilk, will be returned with the completed order. Any unused preserved breastmilk is kept for 90 days and then disposed of. 

       

        Thank you for trusting us with your cherished memories. Your understanding of these guidelines ensures a smooth process for both of us.